TERMS OF USE

Before placing your order via the Miss Amy online shop, please read through our terms and conditions carefully. By placing an order through WWW.MISSAMY.COM.AU you express your understanding and agreement that you are bound by these Terms.

ORDERING

  • Acceptance of your order and completion of the contract between you and Miss Amy will be effective when you place your order. The sale contract is concluded in Melbourne, Australia and the language of the contract is International.
  • Prices, specifications, availability and terms of offers may change without notice. Correct prices and promotions are validated at the time your order is placed. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
  • We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.
  • Orders placed on a weekend or bank holiday will be processed on the next working day.

PAYMENT

  • Payment can be made via Paypal.
  • All orders will be sent out once payment has been received and cleared.

AUSTRALIAN DELIVERIES
  • All pieces sent within Australia are delivered via Australia Post.
  • Free postage for orders over $100. Use promo code FREESHIPPING at checkout. Otherwise the postage costs are $8.50 for Australia Post Standard (2-5 days delivery). This applies to deliveries anywhere in Australia and includes postage, packaging and handling.
  • Once your order has been placed, if one of the pieces you ordered is temporarily out of stock, we will send you an email message to notify you of the estimated delivery time.
  • Pieces will be delivered within 2 to 5 days provided they are in stock. If you would like to have your pieces dispatched faster, please contact us.
OVERSEAS DELIVERY
  • We deliver to most countries and all orders are sent via Australia Post (Airmail).
  • Free postage for orders over $100. Use promo code FREESHIPPING at checkout. Otherwise the postage cost is $12 for Australia Post International Airmail (7-14 days delivery). This includes postage, packaging and handling.
  • Most orders will be delivered within 7 – 14 days from the time of the order being placed if the item is in stock.
  • You are responsible for any duties, tariffs, customs charges or additional charges levied by your country of entry. Furthermore, Miss Amy is not responsible for any additional charges once the items you have ordered have left Australia.
  • All prices are in AU dollars.
REFUNDS AND RETURNS POLICY
  • Please choose your jewels carefully as no refund will be given unless merchandise is faulty.
  • Unworn items can be returned within 7 days for an exchange or credit only. You must notify Miss Amy by email STUDIO@MISSAMY.COM.AU  or phone 0411 149 634 to obtain a “Return ID number”.
  • You must provide a “proof of purchase” such as a bank statement, invoice or confirmation email. Returns are only valid if purchased from the Miss Amy online shop, not a Miss Amy external stockist.
  • Products must be returned to the Miss Amy studio in Albert Park, Melbourne (contact us) at the cost of you.
  • Exchanges or a credit note will be provided by Miss Amy within 14 days of receiving returned items.
  • All items that are sent back must be posted via registered post. Any item that is not sent via registered post and goes missing in the post will not be credited. So we ask that you always post the item back via registered post.
WARRANTY
  • All Miss Amy pieces are hand made and all care is taken to provide the very best quality. Warranties extend to manufacturing faults only – these will be repaired at no cost.
  • The warranty does not extend to normal wear and tear and the warranty expires six months after the sale of the item.
  • Miss Amy pieces should not be worn in water and care should be taken when applying perfume or creams.
GIFT VOUCHERS
  • Gift Vouchers may be redeemed via phone order only. Please select your item from the WWW.MISSAMY.COM.AU online shop and contact Miss Amy on 0411 149 634 to make your purchase.
  • Gift vouchers are not valid to be redeemed at any Miss Amy stockist.
  • Gift Vouchers are valid for 12 months from the date of purchase.
  • Gift Vouchers are not redeemable for cash.
  • Miss Amy does not take any responsibility for lost or stolen Gift Vouchers.
GIFT PACKAGING
  • Each piece from the Miss Amy collection is beautifully gift packaged. Your jewels are presented in a white satin bag and rigid gift box, professionally branded with the Miss Amy logo and wrapped in soft white tissue paper.